Payment Policy

Payment Methods

At Lemario, we highly value your safety and convenience. We offer a variety of payment methods that are easy to use and secure:

Credit/Debit Card

Secure and Convenient Payments
We accept all major credit and debit cards, including Visa, MasterCard, American Express and Maestro. This payment method is safe, convenient, and widely used worldwide. Here’s how to complete your transaction using a credit or debit card:

  1. Choose “Credit/Debit Card” as your payment method at checkout.
  2. Enter your card details, including the card number, expiration date, and CVV.
  3. Complete the billing information as requested.
  4. Confirm your payment, and you will be redirected to a confirmation page on our site.
  5. A confirmation email of your purchase will be sent to you.

Apple Pay & Google Pay

Mobile Payment Options
For customers using Apple or Google devices, we offer Apple Pay and Google Pay for seamless, contactless payments. Both options are secure and allow for a quick checkout experience:

  1. Choose “Apple Pay” or “Google Pay” at checkout.
  2. Authenticate the payment using Face ID, Touch ID, or your device password.
  3. Confirm your shipping and billing information.
  4. Once the payment is successful, you'll be redirected back to our site with an order confirmation.

Shop Pay

Fast and Secure Checkout
Shop Pay offers an accelerated checkout process that is both fast and secure:

  1. Select “Shop Pay” at checkout.
  2. Log in to your Shop Pay account.
  3. Complete the transaction, and you will be redirected to a confirmation page.

PayPal

What is PayPal?
PayPal is a globally recognized online payment service that enables secure and fast transactions. With a PayPal account, you can easily transfer money, shop online, and receive payments without sharing your financial information.

How does it work?

To pay with PayPal, select 'PayPal' as your payment method at checkout. You’ll be redirected to the PayPal website, where you can log into your account or create a new one. After logging in, confirm the payment and you’ll be redirected back to our website to complete the purchase.

Benefits

  • Easy and fast payments
  • No need to share financial details
  • Comprehensive buyer and fraud protection


For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.

Currency:

All prices displayed on lemario.com and all transactions processed on this website are in U.S. Dollars (USD). The amount charged to your payment method will be the USD total shown at checkout, including any applicable taxes and fees.

If your payment card is denominated in a currency other than USD, your bank or card issuer will apply its own exchange rate at the time of the transaction and may charge an international or foreign transaction fee. These fees are set by your bank and are not controlled by, collected by, or refundable by Lemario.

Orders are billed on your statement under the descriptor "LEMARIO" or "LEMARIO.COM".

Taxes

Sales tax will be calculated at the checkout depending on the state you are living.

Security and Protection

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements. We never store or share your full payment details.

For more details about refunds or payment disputes, please review our Refund Policy.

When You Are Charged

Your payment method is authorized and charged at the moment you 
confirm your order at checkout, not at shipment. You will receive 
an order confirmation email immediately after payment is processed.

If an order cannot be fulfilled for any reason — such as an item 
becoming unavailable or a shipping address in an excluded area — 
a full refund will be issued to the original payment method within 
7 business days, with no action required on your part.

Payment Security

All transactions on lemario.com are processed through Shopify 
Payments, which is certified PCI-DSS Level 1 — the highest 
security standard in the payment card industry. Card data is 
encrypted end-to-end and tokenized; Lemario does not store, 
see, or have access to your full card number, expiration date, 
or CVV at any point.

Our entire website is secured with HTTPS encryption (TLS 1.3), 
ensuring that all data exchanged between your browser and our 
servers is protected from interception.

3-D Secure Authentication (SCA)

For your protection, Lemario supports 3-D Secure 2 authentication 
on all card transactions, including Visa Secure, Mastercard 
Identity Check, and American Express SafeKey. Depending on your 
bank's rules, you may be prompted to verify your identity during 
checkout — for example, by entering a one-time code sent to your 
phone, approving the transaction in your banking app, or using 
biometric authentication.

This step is standard, helps prevent fraudulent use of your card, 
and is required for certain transactions under banking regulations. 
If 3-D Secure authentication fails, the transaction will be 
declined and no charge will appear on your account.

Failed or Declined Payments

If your payment is declined at checkout, the most common reasons are:
— Insufficient funds or card limit reached
— Billing address does not match the one on file with your bank
— 3-D Secure authentication was not completed
— Card flagged for fraud prevention by your issuing bank

In most cases, contacting your bank directly will resolve the issue. 
If your card was charged but your order does not appear in our 
system, please contact us at support@lemario.com with your 
transaction reference and we will investigate within 2 business days.

Customer Service

If you encounter any issues or have questions about your payment, please do not hesitate to contact our customer service. We are here to assist you every step of the way. You can reach out to us at support@lemario.com or call +1 505 207 3307 for support.

Store name: Lemario

Company Address: 2309 Parkwest Dr NW, Albuquerque, NM 87120, United States

Phone: +1 505 207 3307

Email: support@lemario.com

Monday to Friday | 09:00 – 17:00 (EST)

We aim to respond to your inquiries within 24 hours.