Refund policy
At Lemario, we want you to love your purchase. If for any reason you’re not fully satisfied, we offer a simple return process.
Return Policy Overview
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Return Window: You have 30 days from the day you received your order to initiate the return.
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Condition: Items must be unused, in their original condition, and returned with the original packaging.
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Easy Returns: Returning items to us is easy and our client support team will assist you.
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Territorial scope: This Return and refund policy applies to purchases in the United States.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind):The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
Order cancelation
How to cancel an order ?
Orders may be canceled within 24 hours of purchase.
To request cancellation, please contact us as soon as possible at support@lemario.com .
Once an order has been processed or shipped, it cannot be canceled.
Restocking Fee
We do not charge any restocking fees.
How to Return an Item
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Contact Us: Email our team at support@lemario.com with your order number and reason for the return.
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Once we agree on the return, pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
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Send it Back: This is our return adress : 2309 Parkwest Dr NW, Albuquerque, NM 87120, United-States
Refund Process
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Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
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Refund: After inspection, your refund will be processed in 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Yes we do accept exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
For More Information:
Questions?
Visit our Frequently Asked Questions page or contact our customer services at support@lemario.com .
Return Address
2309 Parkwest Dr NW, Albuquerque, NM 87120, United States
Contact Information
Store Name: Lemario
Address: 2309 Parkwest Dr NW, Albuquerque, NM 87120, United States
Email: support@lemario.com
Phone: +1 505 207 3307
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.