Shipping policy

At Lemario, we are committed to providing an exceptional shopping experience for our customers in the United States, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States. At this time, we only ship within the United States. We do not offer international shipping.

Shipping Coverage

We ship to all 50 U.S. states, Washington D.C., and U.S. territories, 
including Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, 
and the Northern Mariana Islands. We also deliver to APO, FPO, and 
DPO military addresses.

Free shipping applies to every destination above, with no surcharge 
based on location, and the same estimated delivery timeline applies 
nationwide (see Delivery Timeline below).

P.O. Boxes are accepted where the carrier supports delivery (USPS 
only for P.O. Box deliveries).

Delivery Timeline

Below are the estimated delivery times for orders shipped within the United States:

Order Cutoff Time: 5:00 PM (EST – Eastern Standard Time).


Orders placed after this time will be processed on the next business day, which may add one additional day to the delivery estimate.

Order Processing Time: 1 to 4 business days (Monday to Friday).
Once your order is prepared, it will be handed over to one of our trusted shipping partners.

Transit Time: 6 to 12 business days (Monday to Friday).

Estimated Total Delivery Time: 7 to 16 business days.

Carrier Services

We work with reliable and well-known carriers to ensure safe and timely delivery across the United States:

  • USPS (United States Postal Service)

  • UPS

  • FedEx

Shipping Costs

Free Shipping: All orders qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issue with your delivery, please contact 
us at support@lemario.com as soon as possible. We handle each case 
individually and will do our best to resolve it quickly.

Lost or Missing Packages

— Marked "delivered" but not received: If your tracking shows 
  "delivered" but you did not receive the package, please report 
  it within 7 days of the delivery date. We will open an 
  investigation with the carrier, which typically takes 5 to 7 
  business days.
— Stalled tracking: If your tracking has not updated for more than 
  10 business days, please contact us. We will consider the package 
  lost after 15 business days of no tracking activity and will, 
  at your choice, ship a replacement at no cost or issue a full 
  refund to your original payment method.
— All lost-package claims must be reported within 30 days of the 
  original shipping date to remain eligible for replacement or refund.

Damaged Packages

— If your package arrives visibly damaged, please refuse delivery 
  from the carrier when possible.
— If you have already received the package, take clear photos of 
  both the outer packaging and the damaged product, and email them 
  to support@lemario.com within 48 hours of receipt.
— Once the damage is confirmed, we will ship a replacement at no 
  cost or issue a full refund, at your choice.

Incorrect or Missing Items

If you received the wrong item or an item is missing from your 
order, please contact us at support@lemario.com within 7 days 
of delivery with your order number and, if possible, a photo 
of what you received. We will ship the correct item at no cost 
or issue a refund for the missing item.

Resolution Timeline

All delivery-issue claims are acknowledged within 1 business day 
and resolved within 10 business days of reporting, subject to 
the carrier investigation timeline for lost packages.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer services here.

Contact Information

Store Name: Lemario

Address: 2309 Parkwest Dr NW, Albuquerque, NM 87120, United States

Email: support@lemario.com

Phone: +1 505 207 3307

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.